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CONFLICT RESOLUTION
Acknowledge that conflicts and disagreements arise as a matter of course as people work together. If you know that and establish the attitude of resolution and a process that leads to a new agreement, resolving conflicts will be easier.
Getting to Resolution (GTR)
Conflicts, differences and internal "chatter" pervade relationships. No matter how good the agreement, conflict and differences will surface. The ability to prevent destructive conflict (dissonance that gets in the way of productivity) and always move toward resolution and agreement is a critical core competence. Resolution and a new agreement that articulates the resolution increases productivity and returns everyone to optimal levels of output and satisfaction.
Resolution restores the ability and desire to take action, coordinate action and see the productive benefits of our collaboration. GTR enables effective collaboration by allowing everyone to focus on productive activity, not the conflict.
Resolution Model
- Notification of Conflict
- Attitude of Resolution
- Telling the Story
- Preliminary Vision
- Getting Current and Complete
- New Vision: Agreement in Principle for Resolution
- New Agreement: The Vision in Action
- Resolution Embodied in New Agreement by the Parties
The 7 Steps of the Resolution Process
- ATTITUDE OF RESOLUTION
- New thinking about conflict/agreement (more...)
- TELLING THE STORY
- Everyone's uninterrupted turn to speak (more...)
- PRELIMINARY VISION
- the focus on what would be fair to everyone (more...)
- CURRENT and COMPLETE
- Letting go and leaving the past behind (more...)
- AGREEMENT IN PRINCIPLE
- What is the new relationship? (more...)
- NEW AGREEMENT
- Details and plan for the new relationship (more...)
- RESOLUTION
- In action and productivity without "chatter" (more...)
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